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Compare Verizon Nationwide 65 Plus vs Value Plus Nationwide 65 Plus

Q: How do I call Customer Service? With whom will I be speaking?
A: You can reach our live Customer Service team Monday – Friday 8:00 a.m. to 6:00 p.m., PST by calling 1-800-566-PLUS (7587). You'll speak with a friendly Value Plus Mobile representative based in the United States who will answer your call directly and help resolve any issues you may have with your Value Plus Mobile phone or service.


Q: What is Value Plus Mobile’s coverage in the U.S.?
A: Value Plus Mobile Cellular Coverage Map is built around the largest cellular network available in the United States. The Cellular Coverage Map above uses CDMA technology, designed for the best call quality and virtually no dropped calls. The U.S. Cellular Coverage Map includes All 50 States; All of our plans and minutes are free of roaming and long distance charges. All you get is a Reliable Cellular Coverage Map with no surprise charges and the most places to use your phone in the United States.


Q: If I switch my service to Value Plus Mobile will I be able to keep my existing cell phone number?
A: Yes, we offer phone number portability to all of our customers who transfer to Value Plus Mobile from another wireless provider.* This allows you the option to retain and transfer your existing cell phone number to your new Value Plus Mobile phone. You will receive information for completing a phone number transfer when you purchase your Value Plus Mobile phone at time of activation. You will be able to use your Value Plus Mobile phone, with your existing number, once the transfer process is complete.


Q: What kind of information will appear on my VALUE PLUS MOBILE billing statement?
A: You will receive a monthly Value Plus Mobile statement that details your charges and tracks your minutes used from the previous month. You can reach our live Customer Service team Monday – Friday 8:00 a.m. to 6:00 p.m., PST by calling 1-800-566-PLUS (7587). You'll speak with a friendly Value Plus Mobile representative based in the United States who will answer your call directly and help resolve any issues you may have with your Value Plus Mobile phone or service. You may also or email us at customerservice@ValuePlusMobile.com


Q: Do I have to sign a contract for Value Plus Mobile service?
A: No. At Value Plus Mobile, we provide reliable Nationwide Service with no contracts or prepaid hassles. However, by activating your Value Plus Mobile phone, please be aware that you agree to comply with the terms of our Customer Agreement. Be sure to read your Customer Agreement that will arrive with your phone.


Q: Will I be charged for calls to 911?
A: No. All Value Plus Mobile calls to 911 are free.


Q: Do consumers need a contract with another cell phone company to use the Value Plus Mobile phone or does Value Plus Mobile provide both the phone and service?
A: No. Value Plus Mobile provides a full service offering that includes an easy to use cell phones and friendly Customer Service along with affordable plans with no contracts.


Q: Are roaming and long distance services included?
A: Yes. Value Plus Mobile includes reliable Nationwide Service and you’ll never pay roaming or long distance charges. See our service plans for more details on our per minute rates.


Q: What if my Value Plus Mobile phone doesn’t work in my area? Can I return it?
A: All Value Plus Mobile phones come with a friendly 30-day return policy; however, you must have used fewer than 30 minutes of total talk time. Should you decide to return your Value Plus Mobile, you will still be responsible for the first 30 days of service and any charges associated with its use.


Q: How do I return my Value Plus Mobile phone?
A: In the event you decide to return your Value Plus Mobile phone, simply follow the steps below to obtain your refund (subject to the 30 day / 30 minute talk time return policy): Steps for returning your Value Plus Mobile phone:
1.  Simply call our friendly Value Plus Mobile customer service representatives Monday – Friday 8:00 a.m. to 6:00 p.m., PST at 1-800-566-PLUS (7587) to cancel your service.
2.  We will provide you with a return authorization number, address and instructions for return.
3.  Please return your Value Plus Mobile phone in its original box with all components and materials. The Value Plus Mobile phone must be in "like new" condition to be eligible for a refund.* *$35 activation fee and shipping are non-refundable.


Q: Am I billed for incoming calls?
A: Cell phone plans are measured in minutes, and both incoming and outgoing calls use minutes. You are billed only if you answer the call, so if you don't recognize the number of the person calling, don't answer.


Q: How are minutes charged?
A: All cellular companies bill in full-minute increments. This means that a call for 1 minute and 10 seconds will appear on your billing statement as a 2-minute call. Calls are billed from when you press the send key until a few seconds after you hang up.


Q: When do my minutes start over?
A: Your Value Plus Mobile minutes start over each month—on the first day of your billing cycle.


Q: Can you automatically charge my credit card?
A: Yes, you can set up a Value Plus Mobile AutoPay to automatically charge your credit or debit card when your billing statement is due:


Q: What is AutoPay?
A: Our Value Plus Mobile AutoPay Program allows you to set up automatic payments for your cell phone bill using your credit or debit card. That means one less check to write each month. Once you sign up, we will automatically charge your debit or credit card on the due date. You will still receive a full statement each month detailing all your charges.


Q: How do I sign up for Value Plus Mobile AutoPay?
A: Signing up for Value Plus Mobile AutoPay is easy. Just call our live Customer Service team Monday – Friday 8:00 a.m. to 6:00 p.m., PST at 1-800-566-PLUS (7587). You'll speak with a friendly Value Plus Mobile representative based in the United States who will answer your call directly and help resolve any issues you may have with your Value Plus Mobile AutoPay. We will help set up your Value Plus Mobile AutoPay to automatically charge your credit or debit card when your billing statement is due.


Q: Is it free to call 800 numbers?
A: You are not charged a long-distance fee for calling an 800 number; however, you are still using minutes on your plan.


Q: If I've gone over my Value Plus Mobile plan minutes in a month, can I upgrade my plan?
A: You can upgrade your plan at any time. Simply call our live Customer Service team Monday – Friday 8:00 a.m. to 6:00 p.m., PST at 1-800-566-PLUS (7587). You'll speak with a friendly Value Plus Mobile representative based in the United States who will answer your call directly and help resolve any issues you may have with your Value Plus Mobile rate plan.


Q: If I sign up on a plan and don't use all the minutes, can I switch to a cheaper plan?
A: You can switch to a cheaper plan at any time. Simply call our live Customer Service team Monday – Friday 8:00 a.m. to 6:00 p.m., PST at 1-800-566-PLUS (7587). You'll speak with a friendly Value Plus Mobile representative based in the United States who will answer your call directly and help resolve any issues you may have with your Value Plus Mobile rate plan.


Q: How many plans do you offer?
A: Value Plus Mobile offers several plans designed to meet a wide range of needs. We keep our rates low and never make our customers sign contracts. For details, visit our Value Plus Mobile Rate Plans page.


Q: Do your plans have free night and weekends?
A: All our plans are anytime minutes, so you can use your phone whenever you want. We do offer plans that have free nights and weekends. For details, visit our Value Plus Mobile Rate Plans page.


Q: Do my unused minutes roll over each month?
A: Our Value Plus Mobile plans start over every month without rollover minutes. Most plans with rollover minutes start at $50 per month, require a two year contract and only provide about 400 anytime minutes for that price. Our Value Plus Mobile plans provide generous anytime minutes, require no contracts and only charge 22¢ per minute for additional minutes. Value Plus Mobile provides you with more anytime minutes each month, you're actually less likely to have overages with one of our plans than with a rollover plan. If you’re on a rollover plan and have accumulated more minutes than you can use, you're probably paying too much for your plan. We can save you money by switching to one of our plans.


Q: What is the activation fee?
A: When you buy a phone from Value Plus Mobile, there is a $35 activation fee for each phone purchased. This subsidizes the process of activating and programming the phone through the system.


Q: If I buy a new phone from Value Plus Mobile, where do I pick it up?
A: There is no need to pick up your new phone—we will ship it to you for free!


Q: Who is Value Plus Mobile?
A: Value Plus Mobile's Senior Management Team is comprised of Wireless Industry Professionals that have been working in the industry for a combined 70 plus years! As a National Cellular Provider it is comforting to know that you are dealing with a company that has been designed form the ground up by PROS that have literally over 150,000 hours served in the industry.